Customer service demand grows

The Bundaberg Regional Council customer service team handled a growing number of public enquiries in 2018.

From drainage and animal control to waste and general enquiries, Bundaberg Regional Council’s customer service team are always on hand to provide assistance and information to residents.

Staff, stationed in the Bundaberg, Bargara, Childers and Gin Gin service centres, are responsible for knowing the ins and outs of every department to offer the best experience to the customer.

Portfolio spokesperson Cr Helen Blackburn said customer service was an integral part of Council's role and operated as a well-oiled machine to ensure enquiries were dealt with promptly and efficiently.

“This dedicated team of people are responsible for being the link between the general public and our many various departments,” Cr Blackburn said.

Customer service numbers up

“Last year our call centre received over 106,000 calls, an increase of 1500 calls the previous year, “ Cr Blackburn said.

“This is a terrific effort in maintaining a constant and reliable source of support to the general public.

“Our front counter staff also managed over 38,000 transactions during the year while 291,000 electronic payments were processed – an increase of 13,000 from 2017.”

When it came to customer requests in 2018, Cr Blackburn said staff were kept busy lodging 40,000 tasks.

“Animal management was top on the list for most customer requests which was followed by environment, regulatory and public health,” she said.

“Our staff did a great job assisting residents with a range of enquiries and are ready to do it all again in 2019.”