Council continues Snap Send Solve after successful 12 months


Bundaberg Regional Council has entered into a one year agreement to continue its use of the Snap Send Solve mobile application.

Snap Send Solve was implemented by Council in 2018, providing residents and visitors an avenue to report faults and issues within the region, featuring attached photos and geo tagging.

Bundaberg Mayor Jack Dempsey said since its implementation Council had received 977 requests through the mobile app.

“These requests include a wide range of issues from dumped rubbish, abandoned vehicles, street cleaning and more,” he said.

“The most requests we have received to date have been for roads, with a total of 160 requests, followed by pavements at 77 requests and trees at 64.”

Snap Send Solve agreement provides a reporting alternative

Mayor Dempsey said the app had provided residents with a quick alternative to alerting Council of issues within the region.

“These days, most people are carrying a mobile phone and by downloading the app, it is very easy to report a problem to Council,” he said.

“Snap Send Solve automatically determines your actual location using your smartphone’s GPS.

“Once you have photographed the problem or issue (and provided any further details) the system sends this information, including the location, your contact details, etc. directly to the Council for actioning.”

A review of the application will be completed prior to June 2020.