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Milestone for Friendlies Emergency Department

Left to right: Nicky Cowell – Practice Manager, Grace Wein - Medical Receptionist - Emergency, Emma Shears – Nurse Unit Manager, Dr Michelle Sumner – Specialist Emergency
Left to right: Practice manager Nicky Cowell, medical receptionist Grace Wein, nurse unit manager Emma Shears and specialist emergency doctor Michelle Sumner at The Friendlies Emergency Department.

More than 17,000 patients have sought treatment at The Friendlies Emergency Department since it opened two years ago on 25 September 2018.

Celebrating its second milestone, Friendly Society Private Hospital CEO Alan Cooper said patient numbers to the emergency department continue to show community support for the service.

“We have worked hard to deliver specialist emergency care during times when people need it most, all while offering minimal wait times,” he said.

“Currently our average waiting time is sitting at about 10 minutes before you are seen by an emergency trained doctor or nurse.

“We knew there was a need in the community for this service. It is good to see this reflected in our patient presentation numbers, but also in the positive feedback we receive about the service and its doctors and nurses.”

Mr Cooper said there had been close to 3000 ambulance presentations to the emergency department.

“Patients can self-present or be brought to The Friendlies Emergency Department via ambulance, just advise the ambulance crew of your wishes,” he said.

“The opening hours are 8am to 8pm, seven days a week, all year round.”

The Friendlies Emergency Department has treated a wide range of patients and conditions, ranging from fractures to acute injuries to heart attacks through to minor health complaints.

“Part of our focus is to continue our level of service. Patients to the ED receive a follow-up call two days later and GP discharge letters are forwarded to their nominated GP.

“The patient is also able to return within seven days for the same complaint without incurring any additional out-of-pocket costs.

“We offer no out-of-pocket charges for Workcover and DVA Gold Card patients. We assist approved Workcover patients with their accounts, medical certificates and back to work plans.

“If you're a regular visitor to the Emergency Department you may see familiar faces, as some of our doctors are local emergency consultants who have regular shifts at the Emergency Department.

“These doctors are supported by the nurse unit manager, emergency trained nurses, practice manager and administration staff.”

Mr Cooper said the department is COVID-19 safe with assurances that patients and staff are protected by following strict procedures.

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