HomeCouncilE-scooter survey seeks feedback following trial

E-scooter survey seeks feedback following trial

e-scooter survey
Bundaberg Regional Council is calling on the community to share their experiences within the region for e-scooters for hire as part of a review of a 12 month trial

The community can provide feedback on the introduction of commercial e-scooters to the region as the initial 12-month trial draws to a close.

Neuron Mobility launched 250 e-scooters in Bundaberg and Bargara in April 2021 and, in August of the same year, doubled the ride zone.

In January 2022, Neuron further expanded, adding another 75 e-scooters and expanding its ride zone into Bundaberg’s industrial precinct and along the Burnett Heads coastline.

Bundaberg Regional Council is now collating feedback from residents before making a final decision about the continuation of a commercial permit for the new mode of public transport.

Council Sport and Recreation portfolio spokesperson Cr Vince Habermann said Council would like people to share their experiences of commercial e-scooters.

“In authorising a 12 month trial, Council acknowledged the affordable and sustainable qualities of e-scooters and their ability to add to the region’s transport system,” Cr Habermann said.

“Now, in order to make an informed decision about the continuation of commercial e-scooters throughout the region, we’d like to hear from the community about their experiences.

“This will help us to understand how and why they’re being used and the communities interaction with the scooters.”

The Bundaberg Regional Council survey relates specifically to the use of commercial e-scooters for hire within the region.

Over the weekend the State Government announced a raft of e-scooter reforms which relate to the use of all e-scooters, including those that are privately owned.

Included within the reforms is a lowered maximum e-scooter speed of 12km/h on footpaths.

Cr Habermann said the Queensland Government reforms were separate to the consultation process being undertaken by Council.

Take part in Council’s e-scooter survey

Cr Habermann said anyone who would like to add to the discussion could do so by filling out an online survey.

The survey is available at ourbundabergregion.com.au or by contacting Council on 1300 883 699.

Paper copies or the e-scooter survey are also available at Council’s Bundaberg Administration Centre at 190 Bourbong Street.

The survey closes on 13 March 2022.



  1. The e- scooters spread around Bundaberg detract from the natural beauty of our city.
    They are frequently left on footpaths by the customers. The are also frequently used without regard for pedestrian safety.
    Please remove this blight from our city.

  2. 134 pedestrians were killed last year, all in collisions with cars none with scooters. So it is good to see that people use scooters to go around instead of cars. Everything that keeps car usage down is welcome and makes Bundaberg safer.

    Scooters can also ease congestion and they don’t emit fumes. And, while I haven’t used them yet, they seem to be fun for many.

    And, more scooter traffic will hopefully prompt our council to build more cycle ways, leading again to more safety.

  3. I have witnessed and been involved in at least a dozen near misses invoking the users of the e-scooters. As there is no identification numbers on these e-scooters to identify the and report the incident.

    These incidents have occurred as recently as yesterday where a young women riding up targo st (with her helmet hanging off the handle bars) on the wrong side of the road and forced me onto the wrong side of the rd.

    Another example about two weeks age a lady was driving west on Doctor Mays Rd and was slowing and turning right into Parsloe St when the male rider of an e-scooter overtook her on the right forcing the women to break to avoid colliding with him.

    Sever examples of three young people riding an e-scooter on the wrong side of Avoca St and Branyan st’s. Along footpaths and walkways at speed with total disregard for public safety. It is only a matter of time before one of these irresponsible riders cause a serious crash

  4. E scooters and people using the walking tracks at Bargara is not in the interest of safety. Seen so many near misses. Someone is going to get seriously hurt.

  5. Great fun. I absolutely love using them with my son at Bargara and in town on the weekend. At 11, it’s something we can do together that he is really in to. Yes, there’s some safety issue; yes there are road rules being floated, and yes these things can be ironed out. The concept of these scooters as an easy commute about town and a great option for tourist is brilliant. Definitely they need to stay.

  6. These are a great idea but they have to be managed properly and safely. Any rider should have to pass a test on road rules, safety and ability to ride and the license number given before he or she is given access. Council claims to uphold safety but turns these e-scooters on an unsuspecting public. It is council’s responsibility to ensure that there is adequate insurance cover to cover the innocent party for all expenses. Cars have to have 3rd party insurance, so should e-scooters with no get out of jail free clauses for insurance companies. e-scooters should be registered and this could include 3rd party insurance. A bell activated by the front or rear wheel would also be a safety item.

  7. E-scooter users need rules. Cyclists have rules. I’ve seen e-scooters traveling at speed, weaving along footpaths, crossing roads without warning etc. Being able to identify the e-scooter to report dangerous use could be a help, but then we also have a greater burden of red-tape and cost. Personally I don’t like their introduction. If we had much better cycle tracks and e-scooters were to use those, then I would be much happier.

  8. I feel, E scooters are a good thing and excellent, if used unselfishy, while looking out for others and rule abiding for on road use etc. for all ages. Its not a ‘show off ‘ sport vehicle, yet a ride to navigate to places and ride sensibly yourself or along with friends. Education Fines should be handed out for no helmet and undo care and attention. Punish those who need pulling up and disciplined , yet those doing the right thing, dont take them away fully, because of the minority of idiots.
    We who do the right thing, had all fun taken away because of thoughtless selfish people. Remember Guy Fawkes night….. GONE never to return.

  9. These are a great idea and great fun for all ages, I’ve ridden them with my daughters and yes there mite be safety issues but that goes with anything…
    It’s always good to get something new that really works in fundaberg and there obviously a hit because there everywhere you go..

    Happy scootering guy and gal’s.

  10. They are ridden too fast helments ignored or tossed to one side at hire point
    Need to be allowed to use on roads
    People like me need confidence to use paths & not keep an eye out always for scooters who are speeding

  11. The blatant disregard of rider safety is a continuous advertisement to our children that council who have let these things in endorse this behaviour and it’s ok for them to do the same. I dont know a single person that thinks the scooters improve pathway or road safety or community environment.
    Every ratepayer should be sent a written invitation to take part in the survey. Those most negatively affected by the scooters are the elderly and frail who mostly dont use the internet and wouldn’t know about the survey.
    But they do get bullied around and frightened by the scooters that blast around on pathways and roads.
    Where is the police?
    I can see a dozen dangerous violations of road rules and un polite behaviour on any trip through the city and never once have I seen anybody getting booked.
    Why wasnt the community consulted in the first place?

    Who owns the scooter company ?
    Does council recieve payment ?
    If a scooter damages my car or causes me to avoid a collision hitting something else who will pay for repairs.
    Where is the safety message ?

  12. If the e-scotters are here to stay and if we can’t have the ability to fine the riders for riding dangerously perhaps the e-scooters company should be given the fines. We should be able to report to the police with our go- pro footage. Everyone has rights to live safely so everyone has to abide to rules. Life seems to be the tail wagging the dog these days. The minority are ruling the marjoraty, all wrong.

  13. E-scooters make footpaths dangerous to walk on.
    Many riders do not wear a helmet.
    They frequently travel with two, or even three people on them.
    When crossing the street, they often ignore the don’t walk signs.
    They are breaking lots of rules and getting away with it.
    Please remove this dangerous piece of equipment out of Bundaberg.

  14. @Cheryl your Go-Pro footage is not useable and will not be taken because it’s illegal to film other people without pre obtained consent. Camera footage for security purposes installed by a licensed contractor where allowed sure but Go-Pros, smartphones, dash cams & other user operated cameras can get you sued & imprisoned. Some camera you can buy even have this warming printed on them.

    That is actually protecting your safety. A variety of safety issues come up with filming people without consent from stalking, to sabotage, to blackmail, to viorism, to deformation, to harassment & even porn. Allowing people to film others without consent opens up a huge problem.

  15. The amount of times I’ve almost been hit in Bundaberg by grown adults who don’t know how to use an indicator or think that a zebra crossing is target practice, is astonishing.

    People (particularly motorists) have flouted safety in this town for decades and blaming the scooters is a cheap scapegoat.

  16. There’s a raft of already proposed legislation being introduced following earlier trials in other ares including:

    1. Slashing footpath speed limits in half, to 12km/h
    2. Proactive safety campaign to inform users of road rules, parking and their responsibilities
    Partner with industry for a new e-scooter users guide at point of sale (privately owned e-scooters)
    3. Mandate warning devices (such as a bell)
    4. Establish an e-scooter parking working group to create clear rules for e-scooter parking to keep footpaths clear for pedestrians and people with disabilities
    5. Allowing e-scooters on segregated bikeways, including the Veloway
    6. Examine further e-scooter use on shared bikeways and on road bike lanes, pending further stakeholder and local government consultation
    7. Improved data recording and injury reporting
    8. Improved signage and markings
    9. Road rule amendments
    10. Creation of high-risk e-scooter offences, including drink and drug driving penalties, through legislative reforms
    11. Cracking down on dangerous and irresponsible e-scooter behaviour such as speeding through tougher enforcement and appropriate penalties.

  17. While you are at it more street light in a larger variety of locations is needed in Bundaberg this has always been an issue we are not a capital city with lit streets everywhere. The scooters are hard to see at night time even more so if you have dark clothing on. The scooters do have a light but it’s tiny & on the back.

    The answer is more street lights we can’t see predestrians, bike riders ect either. Use solar to power them & the correct LED colors to not bother Turtle populations.

  18. The walkways at Bargara are not wide enough to accommodate the elderly plus families strolling, people jogging, people walking dogs plus bicycles, plus ordinary scooters & now e-scooters. There are conditions of use on the e-scooters however they are often ignored. They are not supposed to be used by people under 18. Often there are children, some without helmets & a lot without supervision. I have seen & been involved in near misses as the scooters are ridden too fast on the walkways. I understand they provide a lot of fun and are a means of transport for visitors however the concept has been rolled out without due thought to safety. Who is responsible if someone is seriously hurt, who regulates the use of safety helmets, speed & age of users. Thought needs to be given to a dedicated lane for bikes & scooters & not mixed with pedestrians who also have a right to enjoy a peaceful stroll on the foreshore or on the streets while shopping etc.

  19. I suspect that now we are paying $2/liter for petrol & likely to go higher alternative transport is a must in a town of mostly low incomes. E-Scooters should not have been the now likely go to option as public transport should have been greatly improved along time ago.

    There usto be a rail track on Quay street that could have been used & expanded on for a light rail, mono rail or tram. The train station in Bundaberg is actually highly used with over $30 million being spent on upgrading it. It only makes sense we are unlikely to see petrol prices to lower again. This should be considered in with the CBD rework & regional deal funding.

  20. 1. E-Scooters are Fuelling a Crime Wave .
    2. The equivalent of a weapon in the hands of a child
    3. Labour plans to make the police accountable for e scooters.
    1. E-Scooters Are Fuelling A Crime Wave.
    According to Trevor Sterling, a partner at the law firm Moore Barlow and founder of the Major Trauma Group, which campaigns for e-scooter safety, criminals are now using scooters.
    Mr Howes pointed out when hit, you go straight into the device”.
    Mr Howes thought a mugger had attacked him when he was struck from behind and fell to the pavement on his way home from work last spring.
    He went into shock, and it took him a few seconds to realise he was the latest victim of an illegal e-scooter rider.
    He said: “I was walking along the pavement, did not hear a thing, and then, bash! I was on the floor. I looked up, and it was a teenage girl on one of these big e-scooters.
    2. A Weapon In The Hands Of A Child
    The toll of deaths and serious injuries is rising. According to the Parliamentary Advisory, Paul Mulqueen, 41, died when he swerved his e-scooter to dodge a root and crashed into a tree last June.
    The handlebars went into his body, and he died the next day from internal bleeding, leaving behind two sons aged nine and 15. The electrician was commuting to work at night when there was no public transport.
    His mother, Pat, 69, said: “There is nothing to protect you. If you hit a tree on a bike, the wheel will buckle and take the impact, but you take the full impact on a scooter.
    A helmet is not going to help you, and knee pads are not going to help you.”
    Pauline Lilford, then 58, was walking along the pavement in Canterbury before work on November 10, 2020, with her husband Mike, when she was flung into the air by an illegal e-scooter speeding at about 20mph. The rider, Joshua Mpia, then 18, left her with a broken leg and a smashed elbow which required surgery.
    3. Labour plans to make the police accountable for e scooters.
    The police are worried about giving chase because of the factors that make riders such a danger to themselves and others: they may not be wearing a helmet, and if they lose control and are injured, the police could be held accountable.

  21. Just go buy yourself a golf cart from Bundaberg Marineland on Targo Street then you can tear down the footpath at speed while taking up considerably more space without anyone saying anything.

    Once you get one don’t stop & check for traffic or wait for lights just just plow straight across the road. These golf carts have been around along time there not new like E-Scooters.

  22. There’s an active payed attack against the E-Scooters. 5 guys were going around the roundabout Near McDonald CBD at speed & doing ollies with the helmets dangling these guys are there on a regular basis. I spoke to 1 of them he said they were getting payed to ride them in that manor. Well I hope they catch them.

    It’s the CBD area cameras are everywhere it’s time they used that footage for it’s intended purpose.

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