Overdue accounts are at an historical low as Bundaberg Region ratepayers work collaboratively with Council to develop payment plans.
The total balance of overdue accounts is currently sitting at 1.75 per cent, the lowest level since Bundaberg Regional Council’s inception in 2008.
Finance portfolio spokesperson Cr Steve Cooper said it was great news for the region.
“Timely payment of rates notices is vitally important because it helps Council to continue to deliver essential, quality services to the community,” Cr Cooper said.
“Bundaberg Regional Council aims to achieve an overdue account balance below industry standard of five per cent or less.
“It’s very pleasing to see the Bundaberg Region achieving well below the targets we had set.”
He said Council had continued to develop its processes and was working with ratepayers experiencing financial difficulty to make payment plans.
“It’s fantastic to see this positive outcome, which is helping residents manage their accounts while also seeing Council achieve its lowest overdue account levels in its 14 year history.”
Cr Cooper said the development of Council’s payment plan processes had resulted in some ongoing benefits as well.
“What we’re seeing now is when ratepayers on payment plans catch up on their overdue accounts, they continue to make payments and get ahead of upcoming bills.
“Prepayments have continued to increase at the same time that overdue accounts have decreased.”
Anyone experiencing difficulty paying their rates is encouraged to contact Council on 1300 883 699 or at any Council Service Centre to confidentiality discuss payment options.
Payment arrangements can also now be made online via Council’s website.