Lifeline Bundaberg is recruiting for the Telephone Crisis Supporter Training Course, providing participants an opportunity to be trained in crisis support and communication.
The course will be held online in September with successful applicants to then work on the Lifeline 13 11 14 crisis line.
CEO Colin Seery said volunteering at Lifeline could make a difference in an individual's life – perhaps even saving it.
“Volunteers are the backbone of Lifeline,” he said.
“They come with a unified sense of purpose, to connect with others and bring hope.
“We are extremely grateful for the contribution every volunteer makes to the delivery of our services.”
What does a crisis supporter do?
- Once accepted, you will complete training to become a qualified crisis supporter
- Depending on your training, you will respond to people in need of support on the phone, via web chat or through Lifeline Text
- You will listen to what's going on for the person who has contacted you
- If needed, you will create safety plans for help seekers
The call for more volunteers comes after 3,345 people sought support from Lifeline Australia on Monday this week.
It's the highest volume of calls in the organisation’s 58-year history.
The numbers show that Australians aren’t suffering in silence through the isolation, anxiety and uncertainty of the pandemic, Lifeline Australia Chairman John Brogden said.
“This has been a tough period for all Australians, and it has pushed many of those already struggling into crisis, but we’re glad they know help is out there,” he said.
“The fact that so many Australians are reaching out, many for the first time, and seeking help is a good thing.
“Our volunteers are working harder than ever and giving people the support they need when they need it.”
If you are interested in helping others overcome difficult times in their lives, a Bundaberg information night will be held on:
When: 6pm Monday, 23 August
Where: viz Zoom video link
If you or anyone you know needs support contact Lifeline on 13 11 14.