Bundaberg’s newest take away shop The Fish and Chip Factory opened on Monday, reeling in customers with fast-paced, good old-fashioned service and tasty food.
Owner Scott Goodwin has an extensive history in hospitality, having spent the previous six years working in resort management in Asia before COVID-19 restrictions compelled him to change direction.
“My family has been in Bundaberg and the region for 30 years,” Scott said.
“I was working in resort management before COVID-19 and I became stuck here in Bundaberg.”
Taking it as a blessing in disguise Scott decided to use his experience to transform the large building next to Cold Rock Bundaberg, into a fast-paced, modern fish and chip shop.
Scott said The Fish and Chip Factory drew inspiration from his favourite childhood movie, Willy Wonka and the Chocolate Factory, except instead of sweet treats being produce there would be a high volume of hot and delicious fish, chips and burgers.
“I’ve always loved Willy Wonka and the Chocolate Factory, so I’ve set up this big open shop to be able to produce a high volume of fish and chips,” Scott said.
“We will be pumping out the fish, chips, and burgers just like a factory.
“It’s important to me that people aren’t kept waiting, that’s one of the reasons why we decided not to use the drive through that is attached to the shop.”
The Fish and Chip Factory supports community
Scott said along with professional customer service and quality food, the other passion he had with small business was to give back to the community.
“I am really about supporting the community, I’ve contacted the RSL about supporting their raffles with shop vouchers already,” he said.
“And if sporting teams and other organisation would like to approach me that would be great, they just need to send an email to start.”
Customers can use the website or app to place orders with a preferred pick up time, and Scott said the meals would be made to order and ready, fresh and hot to go.
“The website and ordering app send the order direct to the kitchen,” he said.
“Customers can collect ASAP, about 20 minutes, or at a preferred time.”
Scott said the small business opened its doors on Monday, and offers value for money, with generous serving sizes and top-quality customer service.
“I placed an advertisement overnight and I have already had 45 resumes sent to me,” Scott said.
“I am hoping as time goes on and the customer demand builds to employ more locals – I want my employees to feel valued, and if people are genuine and want to have a go – I will give them a go.”
The Fish and Chip Factory will be open seven days, 10am to 8pm, and closed between 2.30-4pm for a short break. To find out more click here, or email Scott at email@example.com.
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