HomeBusinessTeam effort sees Manta Bargara make Gold List

Team effort sees Manta Bargara make Gold List

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Chris and Warner Banks are the managers of award winning Manta Bargara Resort.

Manta Bargara has been recognised for its high standard of accommodation which saw the resort named on the Queensland Tourism Industry Council's 2021 Gold List.

Awarded on behalf of QTIC, in partnership with Star Ratings Australia, the award acknowledges the high standard of service and facilities provided by resorts and hotels across the country.

The award came as a surprise to managers Chris and Warner Banks who took over the management of the resort in December 2019.

Warner said they credited the recognition to the fantastic team behind the scenes which ensured the maintenance and upkeep of the property and facilities on a daily basis.

“To obtain a star rating you have to maintain a consistency of standard for each unit and everyone who works as part of this team have been great, including all of the individual apartment owners,” Warner said.

“Our housekeeping team and the gardener have kept the units and the grounds clean which is very important.

“There are a range of other projects underway at the resort, with new decking around the pool area as well as resurfacing of the pool to begin early in the New Year.”

Queensland Tourism Industry Council Chief Executive Daniel Gschwind said the Gold List acknowledged those accommodation providers who are working hard to maintain a high standard of service.

“The Star Ratings Gold List recognises some of the best accommodation providers available to visitors in our state,” Mr Gschwind said.

“Being acknowledged and awarded as a Gold List provider demonstrates to visitors that those listed tourism operators have provided a consistently exceptional service to guests.

“Importantly, the Gold List also gives accommodation operators much-deserved recognition for their dedication and hard work in making sure guests across our state have an enjoyable experience.

“Gold List operators set the standards and keep Queensland competitive.”

Star Ratings are an internationally recognised symbol for quality accommodation standards, used in more than 70 countries around the world.

“It is important that holiday makers rely upon the star rating because to achieve this rating you have to meet and maintain these criteria,” Warner said.

“It is good to be able to rely upon a known standard particularly if you are coming from overseas.”

Warner said the recent COVID lockdowns had only had a positive impact on their bookings, with a number of Queensland residents who live in driving distance visiting Bargara for the first time.

“We have been exceedingly fortunate as traditionally our market is a five-hour drive radius market, so given the restrictions that COVID has seen, all of those people living from the Gold Coast out to Toowoomba and up to Rockhampton have still been able to visit,” he said.

“Most of these people have been exploring new places due to the restrictions and there are a lot of people coming to Bargara for the first time who really like what they see and they will return.”

The Gold List is exclusive to Star Rated properties and recognises the properties that have achieved the highest Travellers’ Rating over a 12-month period using Review Pro’s guest intelligence solution.

By making the Gold List, accommodation providers are demonstrating their commitment to consistently exceeding guest expectations.

Properties receive a rating of up to five stars, calculated according to standards across three key assessment areas:

  • Quality and condition
  • Facilities and services
  • Cleanliness

Find out more about Manta Bargara Resort here.

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