Bundaberg Visitor Information Centre’s ‘happy to help’ philosophy and love for all things local has seen it win Queensland Visitor Information Centre of the Year 2023.
The win was announced at the Queensland Information Centre Association Awards in Agnes Water this month.
The state awards recognise the accredited Visitor Information Centre (VIC) operations and are judged on a range of criteria including engagement with the broader industry, marketing, customer service and business operations.
In announcing the award winner the judges said the Bundaberg Tourism submission was well ahead of the other entrants, scoring highly in all areas.
Bundaberg Tourism CEO Katherine Reid said the organisation prided itself on supporting the tourism industry and delivering exceptional visitor services at every touch point, making this accolade a fitting recognition to the hard work of the team of staff and volunteers.
“The award celebrates and recognises the passion and dedication of our staff and volunteers in the Bundaberg VIC for operations, delivery of visitor information and in support of the surrounding tourism industry,” Katherine said.
Katherine paid tribute to the staff and volunteers who she said provided a friendly face and visitor services to the travellers walking through the Visitor Information Centre doors every day, including Coordinator Louisa Hyland.
“Starting with Bundaberg Tourism as a volunteer herself in 2017 to learn more about the tourism industry, our VIC Coordinator Louisa Hyland has worked her way up in the organisation to now be managing the staff and volunteers in the VICs, and ensuring the passionate delivery of visitor services, and supporting the industry across the region,” Katherine said.
“We are so fortunate to have such dedication and enthusiasm working for the greater good of tourism in Bundaberg.”
In partnership with Bundaberg Regional Council, Bundaberg Tourism operates two accredited Visitor Information Centres across the region, in Bundaberg and Childers, as well as supporting the information hub in Gin Gin.