Bundaberg Discount Drug Store on Bourbong Street has leaped into the future and welcomed their newest team member – an automated pharmacy dispensary robot.
The first of its kind in Bundaberg, the BD Rowa robotic system stores and dispenses items on request—saving valuable time for busy patients, and allowing pharmacists to be out from behind the counter and speaking with patients.
Bundaberg Discount Drug Store owners and pharmacists, Tanya and Patrick Bowden, said they were excited to be the first community pharmacy in Bundaberg to welcome a dispensary robot.
“Our new dispensary robot ensures a more accurate and efficient service for our patients but importantly, it gives our pharmacists more time to spend out on the pharmacy floor,” Mrs Bowden said.
“Pharmacists are the most valuable source of knowledge and care for patients but they often get stuck behind the counter with a long line of medication to dispense.
“Patients at Bundaberg Discount Drug Store will be better served by pharmacists that will now have more time to provide tailored health advice.”
The fully automated and tailored robotic system can store 15,000 packets of medication and stands at 3.5 meters tall, requiring some renovations before it could be installed at Bundaberg Discount Drug Store.
The locally-owned, independent pharmacy is inviting youngsters to help name the robot through a colouring competition.
Visit the store for details, where patients can see the robot in action through a large viewing pane.
Husband and wife team, Tanya and Patrick Bowden, have proudly owned Bundaberg Discount Drug Store for 25 years.
Dedicated to providing the very best customer service and care, in 2020 their store won the National Discount Drug Store Group Pharmacy of the Year.