New safety and enforcement measures are being introduced to enhance the commercial e-scooter experience for both riders and the community, ensuring it remains a safe and enjoyable mode of transport.
The initiative follows a community survey by Bundaberg Regional Council which gathered valuable feedback from residents about the use of Neuron Mobility e-scooters which holds a commercial permit to operate in areas of Bundaberg and Bargara.
While the survey highlighted the positive impact e-scooters have had since their introduction in the region three years ago, it also raised concerns from residents around safety, rider behaviour and more.
Mayor Helen Blackburn acknowledged these concerns and said Council was proactively collaborating with the operator to see the matters addressed.
“We’ve received consistent feedback about rider behaviour, parking, helmet vandalism and litter,” she said.
“In response, we’ve worked closely with Neuron to introduce measures to improve the e-scooter experience for everyone.”
These measures include;
- Dedicated helmet patrollers: In February, Neuron introduced dedicated helmet patrollers who focus solely on cleaning up discarded helmets in order to significantly reduce the number of helmets left in public spaces.
- QR codes for lost helmets: Individual QR codes will allow the public to report lost or discarded helmets, enabling quicker retrieval by Neuron’s local team.
- Rider education: Neuron will continue to educate the community about safe e-scooter use and rider behaviour. A community educational event is planned to further promote responsible use of e-scooters.
- Helmet fines: Thanks to improved AI capabilities, Neuron can now track whether a helmet has been returned properly, allowing for the implementation of fines for users who discard or vandalise helmets.
Neuron Mobility Head of Operations Australia and New Zealand Michael De Almedia said the ongoing vandalism of e-scooters in Bundaberg, particularly the removal of helmets, was extremely disappointing.
“It’s irresponsible, illegal, and puts our riders at risk,” he said.
“Helmets are not only a legal requirement—they’re the most important piece of safety equipment.
“We are working closely with Queensland Police, reviewing CCTV and conducting patrols.
“When those responsible are caught, we will have no hesitation pressing charges and seeking restitution.
“This type of behaviour has no place in Bundaberg and if anyone in the community witnesses this or has information on those responsible, please contact Queensland Police or our customer service team.”
Mayor Blackburn added safety was a number one priority.
“We are committed to creating a safer, more practical environment for e-scooter users while ensuring that Bundaberg remains a welcoming place for all members of the community,” Mayor Blackburn said.
“These new measures, along with the ongoing commitment from Neuron, will remain in place for the entirety of the e-scooter contract which is reviewed annually in October.”
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How about publishing some stats about damage to people & property that these things cause by irresponsible and under age riders ( have seen 3 riders on one scooter !!! ) with absolutely no road sense.Try the hospital I’m sure their records will be interesting.