Bundaberg Regional Council’s Water Services team celebrated significant achievements in 2023, as they continued to focus on service delivery, staff upskilling and digital transformation of work practices.
In April, the new state-of-the-art Gregory Water Treatment Plant opened, featuring advanced treatment processes that have improved water quality and an increased capacity to future proof water supply for surrounding areas.
As part of a focus on efficient service delivery, the Water Services team expanded its use of an online works management system to leverage data collected from field crews in the maintenance of assets, to provide improved customer updates, and to enhance reporting procedures.
- Systems now provide live information to Council's Customer Contact Centre for improved customer updates and engagement.
- The team participated in school career fairs and jobs expos to promote Water Services trades, skills and jobs to the future workforce.
- Community resources and an educational display were devised for National Water Week.
- Opening of the new Gregory Water Treatment Plant.
- Kalkie Water Treatment Plant upgrade.
- Increased investment in and focus on safety and security initiatives.
- Implementation of risk-based Drinking Water Quality Management Plan to equip and empower operators in incident management.
- Coastal Sewer Strategy to develop sewer service across the coast.
- Delivery of spraybed program.
- Digital transformation through expanded use of works management system, leading to improved field data access to inform better decision making.
- Water and wastewater master planning to meet the future needs of the region.
- Trade Waste Industry Group conference held in Bundaberg.
With ongoing improvements planned 2024 will see Council continue to provide vital and high-quality water and wastewater services throughout the region.