A post-construction survey of residents adjacent to the newly completed pathway along Gahans Road Kalkie has helped Bundaberg Regional Council gauge the level of community satisfaction about the way the project was delivered.
Throughout the year, Council conducts post-construction surveys across a random selection of projects that cover a range of transport categories, including roads, pathways, and drainage.
Nearby residents who are most affected by construction works are encouraged to provide their feedback about the impact of the works and how well Council managed the project.
The feedback helps Council to understand community concerns and, where possible, to adapt work practices on future projects to meet community needs during construction projects.
Roads and Drainage portfolio spokesperson Councillor Bill Trevor said the surveys were an important quality management tool for Council.
“Bundaberg Regional Council has been sending out surveys since amalgamation in 2009, and over this time the surveys have provided valuable insights into customer satisfaction,” Cr Trevor said.
“Council is aware of the inconvenience construction work causes, and having community feedback on construction projects throughout the year can help us to lessen or alleviate that inconvenience where possible.
“By working actively with the community to improve our practices, construction works in the region can be undertaken in a way that takes into consideration community expectations.”
Results of previous surveys have also informed how Council communicates and interacts with residents on future projects.
Council has seen an increase in the number of responses received in recent years, and all residents who are selected for a post-construction survey are encouraged to provide feedback.
The pathway project on Gahans Road Kalkie provided more than 1 km of new pedestrian pathway, linking the residential area to Bargara Road and surrounding facilities.
Feedback from surveyed residents included comments that the new path had made the area a lot safer for pedestrians, especially in the early hours of the day.
The need for the pathway was identified through Council’s Active Transport Strategy.